Cancellation Options

At Short Stay Guide, we understand that plans can change. That’s why we offer flexible cancellation options for your guided tour bookings.

How to Cancel Your Booking

1. Cancel via Dashboard: You can cancel your booking directly through your dashboard up to 24 hours before your scheduled tour. Simply log in to your account, go to the ‘Bookings’ section, and follow the cancellation instructions.

2. Cancel via Email: If you prefer, you can send us an email with your booking information to [email protected]. Please include the following details in your email:

• Your full name
• Booking reference number
• Date and time of the scheduled tour

Our team will process your cancellation request and confirm it via email.

Why It’s Important to Cancel

It’s always better to cancel than to do a no-show. By cancelling in advance:

• You save us time: We won’t wait for you unnecessarily.
• You can plan for another day: Cancelling allows you to reschedule your tour for a more convenient time.
• Other guests benefit: It opens up a spot for someone else who may want to join the tour.

Important Cancellation Policy

• Cancellations must be made at least 24 hours before the scheduled tour time to avoid any charges.
• No-shows or late cancellations may incur a fee equivalent to the full tour price.
• We reserve the right to cancel tours due to unforeseen circumstances such as severe weather or safety concerns. In such cases, you will be notified as soon as possible, and a full refund or rescheduling will be offered.

For any questions or further assistance, feel free to contact our support team at [email protected]. We’re here to help!