Frequently asked questions

To book a guided tour, visit our booking page and select your desired tour. Follow the prompts to complete your booking and receive a confirmation email.

Tours that are priced 0€ are "Tip Based" tours there you give your guide what you estimate the tour was worth it.

We accept Cash Payments and PayPal. All transactions are securely processed to ensure your information is protected.

No. You can't modify but you can cancel within your dashboard your booking up to 24 hours before your scheduled tour and get a full refund and book a new one. If you need assistance, please contact us at [email protected].

You can cancel your booking up to 24 hours before your tour. For detailed information, please visit our Cancellation Options page.

Yes, our tours are family-friendly and suitable for children of all ages. However, we recommend checking the specific tour details for any age-related guidelines or restrictions.

We recommend bringing comfortable walking shoes, weather-appropriate clothing, a hat, sunscreen, and a water bottle. Don’t forget your camera to capture the memories!

The tour is maintained but in case of severe weather conditions, we may need to cancel or reschedule the tour for safety reasons. You will be notified as soon as possible, and a full refund or rescheduling option will be offered.

You can reach our customer support team by emailing us at [email protected]. We aim to respond to all inquiries within 24 hours.

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